Booking Policies

Bounce Booking Terms and Conditions 

When you book at Bounce, the amount of people in your group size will determine the amount of activity tables and the length of time we can allocate you. 

We charge on a per person basis at the time of booking. This is the cost of the reservation. We are unable to confirm the reservation without payment.  

Depending on your group size, a pre-order may be mandatory, this will be advised at time of booking. 

 

Pre-ordering at Bounce 

You are able to pre-order food and drinks for the booking. You will have up to 48-hours prior to your booking to pre-order and pay for your pre-order. All pre-ordered food and drinks need to be prepaid in advance of your visit. 

Depending on your group size, a pre-order may be mandatory, this will be advised at time of booking. 

We have vegan, vegetarian and gluten free food items on our menu, for further allergy or dietary requirement information, please contact our bookings team. 

 

Exclusive Areas 

If you are booking an exclusive area, you will be able to hire this for up to 4 hours.  

We ask for a minimum spend to secure this booking. The minimum spend will depend on the area you choose. All minimum spends are used towards your food, drinks and entertainment for the evening and any remaining balance cannot be transferred or refunded.  

To book an exclusive area, we kindly ask for a 10% deposit of the minimum spend of your exclusive area. This deposit is non-refundable and non-transferable. The remaining balance is then due 7 days before the booking, at which point the full balance is non-refundable and non-transferable.  

At the time of booking, we will inform you of the total cost of the area you will be booking. 

 

Private Room Bookings 

If you are booking a private room, you will be able to hire this for up to 6 hours.  

We ask for a minimum spend to secure this booking. The minimum spend will depend on the area you choose. All minimum spends are used towards your food, drinks and entertainment for the evening and any remaining balance cannot be transferred or refunded.  

To book a private room, we will need to take a 25% deposit of the minimum spend of your private room. This deposit is non-refundable and non-transferable. The remaining balance is then due 7 days before the booking, at which point the full balance is non-refundable and non-transferable.  

At the time of booking, we will inform you of the total cost of the area you will be booking. 

Cancellations 

If you want to cancel a booking at Bounce, you will need to inform us with 48-hours’ notice of the reservation date. Within 48-hours of the booking, we will not be able to cancel or amend any bookings. This cancellation period only applies to booking in our main space, and not to exclusive area or private room bookings. Please see above for cancellation policies specific to those areas. 

 

Under 18’s at Bounce 

We are able to welcome under 18’s Monday – Saturday before 6pm and all day on a Sunday.  

With children under the age of 18, we ask that for every 5 children, an adult over the age of 21 is part of the group. This is to ensure safeguarding of children under the age of 18 in a licensed premises. 

Please note, photo ID may be required on arrival as operate a challenge 25 policy. 

 

CCTV 

Please note CCTV is in operation in our venues for the safety of our staff and guests. 

 

Exclusive Venue Hire and Conferences 

By booking a Full Venue Hire, Exclusive Full Session, Meeting or Conference at Bounce you agree to the following terms and conditions: 

  • Any pricing or proposal quoted for one of the above event booking types is valid for 48 hours only. 
  • To confirm one of the above event booking types a contract, signed by you (the client) and Bounce (the venue), is required. 
  • Following this a 25% non-refundable and non-transferrable deposit payment based on the contracted total of the event (if booking more than 28 days before the event date) is required within 48 hours to fully secure the event, otherwise the event date may be released by the team.
    (Please note: If booking 28 or less days before the event date, a 100% payment based on the contracted total of the event will be needed)  
  • The 25% deposit paid is non-refundable and non-transferrable, even if the event is cancelled, with a further non-refundable payment of the remaining balance to be paid at least 28 days prior to the event date. 
  • Cancellations: The venue reserves the right to retain 100% of the fees if notified of a cancellation less than 28 days prior to the event. 
  • An event food, beverage and bingo pre-order and guest dietary requirements, including any known allergies, are required to complete the function sheet prior to the event.  
  • If a pre-order is not provided seven days prior to the event, a function sheet will be created on your behalf up to the value of the contracted event total based on the venue’s suggestion. Any changes will be at the discretion of the venue. 
  • The venue, including all spaces, is an over 18 venue and ID will be required for all guests.